yassine's CV
yassine noukhkhali
System and Software Administrator
Profile summary
Reliable System and Software Administrator with 9 years of progressive experience in IT support operations and infrastructure management. Track record of directing daily technical operations, maintaining hardware inventory, and resolving software issues across multiple organizations. Dedicated to upholding system connectivity and operational continuity through structured asset management and network administration.
Career highlights
IT Support Operations: Directed daily technical operations supporting internal users, maintained hardware inventory, and resolved software issues across multiple departments at Lightspeed HQ.
Infrastructure Management: Managed network infrastructure to maintain system connectivity and operational continuity across client environments while working as an IT Support Administrator at 42 Consulting Morocco.
Network Certification: Earned the Cisco Certified Network Associate credential to validate technical expertise in networking principles and system connectivity.
Key skills
Professional experience
Directs daily technical operations supporting internal users across multiple departments while managing hardware inventory and resolving software issues. Coordinates ticket triage processes and escalation pathways for critical infrastructure bugs since 2022.
- Configures and deploys employee workstations, peripheral equipment, and network access credentials.
- Resolves operating system and application errors reported through the internal ticketing system.
- Maintains documentation for hardware configurations, software licenses, and onboarding procedures.
- Tracks equipment lifecycle inventories and coordinates repairs with external vendors as required.
Directed technical operations across multiple organizations and television channels, overseeing end-to-end IT support functions and hardware provisioning without temporal markers.
- Managed network infrastructure to maintain system connectivity and operational continuity across client environments.
- Received, tracked, and dispatched incident tickets to technical specialists for resolution.
- Installed and configured computer workstations for end users.
Directed account inquiries and service operations for client portfolios. Managed financial record maintenance and client onboarding processes within the Casablanca office. Served as primary contact for customer communications.
- Developed and expanded customer portfolios through direct outreach.
- Monitored and managed client accounts to ensure transaction accuracy.
Education
System Administration
Computer Networks
Physical Sciences